How to Fix QuickBooks Web Connector Not Working(Updated guide 2025)
- Colis Kacy
- Jul 27
- 3 min read
If you’re seeing the message “QuickBooks Web Connector has stopped working”, it typically means the sync between QuickBooks Desktop and a third-party web service has failed. This issue often appears during startup or while trying to run a scheduled sync. It can stop essential data transfers like inventory updates, CRM integration, or e-commerce orders. To get expert assistance, call +1-877-419-2575 and speak with a QuickBooks specialist.
Why Does the QuickBooks Web Connector Stop Working?
This error may occur due to:
Corrupted or missing QWCLOG.TXT file
Damaged Web Connector installation
Compatibility issues after a Windows or QuickBooks update
Incorrect .QWC configuration files
Conflicts with antivirus or firewall programs
Damaged or misconfigured third-party integration
Quick Links:-
How to Fix QuickBooks Web Connector Not Working
1. Restart Web Connector Service
Press Ctrl + Shift + Esc to open Task Manager
End task for WebConnector.exe if it’s running
Go to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Right-click QuickBooks Web Connector > Run as Administrator
If it still crashes, repair or reinstall the Web Connector tool.
2. Reinstall QuickBooks Web Connector
Uninstall it from Control Panel > Programs and Features
Download the correct version compatible with your QuickBooks version
Install and register it again using the .QWC file from your third-party app
Ensure only one version of Web Connector is installed to avoid conflicts.
3. Reset the QWCLOG.TXT File
Navigate to C:\ProgramData\Intuit\QBWebConnector\log
Rename QWCLOG.TXT to QWCLOG_OLD.TXT
Relaunch Web Connector—this forces QuickBooks to generate a fresh log file
4. Verify .QWC File Settings
Open the .QWC file in a text editor
Check that the <AppName> and <AppSupport> entries are correct
Make sure the URL used for communication is accessible
If you’re unsure, contact your app developer or call +1-877-419-2575 to get configuration help.
5. Temporarily Disable Antivirus or Firewall
Security software may block the Web Connector’s access:
Temporarily disable your antivirus and Windows Firewall
Try syncing again
If it works, add the Web Connector as an allowed program
Final Words
QuickBooks Web Connector failures can disrupt business-critical app connections. By following the steps above, you can often restore functionality without needing a full reinstall. If issues persist—especially after Windows or QuickBooks updates—professional support can help you quickly identify and fix the root cause.
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